Karan Kaushik

About Karan Kaushik

A dynamic and versatile individual with a professional background and knowledge of business analytics and Passionate HR Professional | Expert in Payroll Management and client Retention | Driving Organizational Success.Experienced in Marketing, Leadership, Business development and sales, and Digital Marketing. A team player, hard worker and passionate about learning new things.I look forward to gaining experience and enhancing my skills and Knowledge

Experience

1. Team Lead

   Dynamics Inc

   Nov 2024 — Present · IN

   Lead and manage a 9-member customer operations team for The Authority, a next-generation authenticatedmarketplace for trading cards, comics, and collectibles, ensuring high-quality service delivery and team productivity.• Design and assign structured daily checklists to team members; conduct thorough Excel-based quality reviews tomaintain data integrity across grading, authentication, and vaulting workflows.• Monitor and audit customer calls handled by team members, delivering targeted coaching and feedback to drivecontinuous improvement in service quality and first-contact resolution rates.• Developed and maintain the platform’s internal knowledge base, producing clear SOPs and documentation thatenable consistent, efficient handling of customer queries across the team.• Track team KPIs, resolve escalations, and serve as the key liaison between frontline operations and seniormanagement to ensure alignment with business objectives.

Education

• Trinity Institute of Professional Studies (TIPS,Dwarka)

  Bachelor of Commerce - BCom, Marketing

  2018 — 2021

• New Green Field School - India

  12th , Commerce with maths

• Institute Of Marketing and Management

  Pgdm