Karan Kapoor
GTM & Revenue Operations EMEA Lead | Pipeline, Revenue & Sales Analytics | Process Automation | Cross‑Functional Leadership | Stakeholder Management | Driving Scalable Business Growth | CRM & Data Insights Specialist
- Role
- Gtm & Sales Ops Lead (Emea - Alliances Ecosystem, Growth & Innovation) at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Karan Kapoor
Strategic and data‑driven Business Operations and Customer Success leader with 15+ years of experience driving GTM execution, revenue enablement, operational excellence, and performance governance across global, matrixed environments. Strong expertise in analytics, CRM operations (Salesforce, Dynamics), stakeholder management, forecasting, and process automation. Proven track record of scaling operations, improving customer experience, enhancing reporting precision, and enabling business growth through insights‑driven decision support and cross‑functional execution.
Experience
Gtm & Sales Ops Lead (Emea - Alliances Ecosystem, Growth & Innovation)
Dec 2023 — Present · Bengaluru, IN
Driving cross‑regional transformation, pipeline governance, and data‑driven decision‑making for EMEA leadership. Partner with 15 Partner/Principal Directors to strengthen reporting standards, operational governance, and CRM data quality across four regions. Led the Pipeline Analytics Transformation Program, scaling pipeline oversight by 313%, and automated the lapsed‑pipeline workflow enabling 10% Sales recognition and ~15% pipeline corrections in a single quarter. Deliver executive‑ready insights, govern multi‑source CRM dashboards, and collaborate with Sales, Pursuits, IT, and Alliance teams to improve win‑rates, forecasting accuracy, and operational maturity. Also mentor Operations Specialists and drive structured program updates, risk governance, and continuous improvement.
Education
The ICFAI University, Dehradun
MBA, MARKETING
Maharaja Sayajirao University of Baroda, Vadodara
Bachelor's degree, Accounting
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