Karan Joshi
Customer Service & Onboarding | SaaS | Ex-Zoho | Ex-Amazon
- Role
- Onboarding Consultant at Pando
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Karan Joshi
As an Application Support Engineer at Zoho Corporation, I provide technical support and solutions to customers using Zoho\'s suite of cloud-based applications. I diagnose and resolve complex issues, troubleshoot software bugs, and escalate critical cases to the development team. I also collaborate with cross-functional teams to improve customer satisfaction and retention. I have 5 years of experience in the IT industry, working as a Machine Learning Data Associate before joining Zoho. I have a Master of Science in Computer Science from the University of Madras, and I am certified in Java Programming and Digital Marketing. I am skilled in Microsoft Office, Database Management System (DBMS), and JIRA. I am passionate about learning new technologies and delivering efficient solutions.
Experience
Onboarding Consultant
Jun 2024 — Present · Chennai, IN
Education
University of Madras
Master of Science (M.Sc.), Computer Science
2016 — 2018
Doveton Matriculation Higher Secondary School
High School Diploma
SRM IST Chennai
Bachelor of Science (B.Sc.), Computer Science
2013 — 2016
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