Karan Harshavardhan
Manager - IT Security @ PwC India | Ex-Deltek•Replicon | Ex-Accenture
- Role
- Manager at PwC India
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Karan Harshavardhan
Seasoned IT Service Management & Application Support Leader with 12+ years of…
Experience
Manager
Jul 2025 — Present · Bengaluru, IN
As a seasoned Application Support Manager at PwC India, I lead cross-functional efforts to drive technical integrations, resolve complex client escalations, and enhance platform solutions. Within a globally connected market demanding proactive strategies and customer-centric solutions, my role encompasses fostering operational excellence while tackling diverse technical challenges. Key accomplishments and responsibilities include: Technical Integration Leadership: Spearheading integration initiatives to ensure seamless alignment between PwC’s technical solutions and customer infrastructures, enabling high ROI and client satisfaction. Escalation Management: Navigating critical client escalations with a focus on quick resolution, root cause analysis, and implementing long-term preventive measures for recurring issues. Collaborative Problem Solving: Coordinated with vendors and cross-functional teams for escalations, integration checks, and system recovery across geographies to identify and validate solutions that improve platform performance and usability. Work in close partnership with these teams and frontline Support to ensure Product Quality, drive Time To Resolution and create a seamless customer experience.Operational Strategy Development: Enhancing workflows for efficient issue resolution, reducing turnaround times and bolstering team productivity. Team Leadership and Mentorship: Fostered a culture of growth and collaboration within the team, actively mentoring junior members to enhance technical and operational acumen. Operational Excellence: Tracked Business Key Performance Indicators (KPIs) against Operational Targets with focus on team performance.Adherence to Business : Delivered L2 production support for critical employee and project time tracking applications, achieving highest SLA compliance.Speed to Market : Managed incident lifecycle via ServiceNow; reduced resolution time by a greater extent through streamlined RCA.
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