Karan Gupta

About Karan Gupta

At Paisabazaar, our team successfully managed sales and service level agreements, ensuring business growth and sustaining high performance metrics. We emphasized mentoring, which fostered an environment ripe for professional development and consistently exceeded our sales targets.My academic pursuits in Commerce at Suresh Gyan Vihar University, coupled with Six Sigma certifications, have equipped our team with robust P&L management skills and precise business process strategies. This intersection of theory and practice has been instrumental in steering our organization towards data-driven success.

Experience

1. Associate Manager - Customer Success

   SquadStack.ai

   Feb 2025 — Present · Noida, IN

   As a strategic leader in customer success and operations, I oversee a wide range of initiatives focused on driving customer satisfaction, operational excellence, and business growth. My role encompasses end-to-end ownership of contact center operations, customer onboarding, and relationship management, while collaborating cross-functionally to enhance product and service value.**Key Responsibilities & Achievements:**- Designed and implemented structured onboarding frameworks with clear success milestones and measurable outcomes to accelerate time-to-value for new customers - Led full-cycle customer success strategy, focusing on high-touch relationship management and long-term customer retention - Identified and capitalized on expansion opportunities through strategic account planning and growth initiatives - Oversaw contact center operations, driving continuous improvement through data-driven process optimization and workflow enhancements - Championed customer advocacy, consistently balancing client needs with business goals to ensure mutual success - Developed impactful customer success assets, including case studies and testimonials, to support marketing and sales efforts - Collaborated cross-functionally with product, engineering, and service teams to enhance offerings based on customer feedback - Managed vendor relationships end-to-end, including performance evaluation and service delivery optimization - Drove operational efficiency and service quality through innovative process improvements and best practice implementation

Education

• BRILLIANT STAR PUBLIC SCHOOL

  High School Diploma, General

• Atit Bal Vidhya Mandir

  Intermediate , Physics || Chemistry || Maths

• Suresh Gyan Vihar University

  Bachelor of Commerce - BCom, Banking, Corporate, Finance, Finicial Management - P&L Management

• MANGALAYATAN UNIVERSITY (Official)

  Master of Business Administration - MBA, Operations Management and Supervision