Karan Gupta
Consulting Analyst at Accenture S&C | CCaaS | CCAI | GenAI | Responsible AI | Ex Tcs - Pre-sales and Product development Amazon Connect CCAI
- Role
- Management Consulting Analyst at Accenture Strategy & Consulting
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Karan Gupta
CCaaS Consultant specializing in building conversational chatbots (Lex), contact center…
Experience
Management Consulting Analyst
Accenture Strategy & Consulting
Jan 2024 — Present · Gurugram, IN
Client : Utility company- Design and implementation of FAQ GenAI chatbot using RAG with Kendra and Bedrock with Claude 3 Sonnet LLM along with Bedrock guardrails using customised prompting for LLM along with few shot prompting- Enhance design and implementation of complex authentication process, switch account process, predictive process and error handling process for the client CIVR contact center
Education
Shri Mata Vaishno Devi University
Bachelor of Technology - BTech
2017 — 2021
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