Karan Ghadge
ERP Specialist | Functional Consultant | Business Analyst
- Role
- Senior Application Support Analyst at Excellon Software
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
Experience
Senior Application Support Analyst
Feb 2023 — Present · Nagpur, IN
Working in Bajaj Project and providing dedicated support for their SaaS-based ERP software. My responsibilities include troubleshooting and resolving application issues, offering technical assistance to clients, and ensuring seamless functionality.* Troubleshooting and Resolving Technical issues.* Define the expected response and resolution times for various technical issues to ensure timely support and maintain customer satisfaction.(SLA)* Focusing on re-presentation on data easy to B2B customers (Dealers) by implementing Dashboards and data analytics. Working on modules like Sales, Service, Spares and CRM.
Education
Gs college commerce and economics Nagpur
BCCA( B. COM COMPUTER APPLICATION )
2017 — 2020
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