Karan Bheda

About Karan Bheda

As a Senior Communication & Process Trainer with 11+ years of experience in the HR domain, I specialize in designing and delivering impactful learning interventions that build confidence, improve communication, and enhance workplace performance.My career has spanned across training new hires, leading skill enhancement programs, and mentoring trainers to drive measurable outcomes in both voice and non-voice environments. I currently lead training initiatives for HR Operations, ensuring alignment with business goals and learner engagement.My expertise includes:• Learning Design & Facilitation• Communication, Soft Skills & Behavioral Training• Train-the-Trainer Programs• HR Operations & Benefits Domain• Stakeholder Management & CoachingI’m passionate about creating learning experiences that transform employees into confident, capable professionals — blending empathy, engagement, and excellence in every session. Let’s connect if you’re looking for an experienced L&D professional who can uplift capability, confidence, and communication across your teams.

Experience

1. Learning Operations Senior Analyst

   Accenture

   Feb 2023 — Present · Mumbai, IN

   Working on mock scripts for developing utility for hiring strategy based on the business needs.• Skill mapping to create evaluation forms for conducting interviews for communication skills.• Assisting the team by creating MS forms for behavioural interview/ Ops round conducted by the operations team for hiring.• I have been upskilled by Accenture CapDev Youniversity team on Grammar & VNA basics, Written Communications, Voice Assessors for conducting interviews to check communication skills of the candidate by using Common European Framework. I have also been upskilled on how to create SOP’s as per the gold standard followed by Accenture.

Education

• RAMNIRANJAN JHUNJHUNWALA COLLEGE

  Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

  2006 — 2009

• PEMRAJ SARDA COLLEGE

  HSC, COMMERCE

  2004 — 2006

• AUXILIUM CONVENT HIGH SCHOOL

  SSC, .

  1992 — 2004

• UNITED BUSINESS INSTITUTE BRUSSELS

  Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General

  2011 — 2012

Skills

• Microsoft Office
• Customer Satisfaction
• Recruiting
• Call Center
• Employee Engagement
• Customer Service
• Customer Experience
• Call Centers
• Teamwork
• Team Management
• Bpo