Karan Ahuja

About Karan Ahuja

20 years of cross-functional experience, an out-of-the-box thinker with a flair for…

Experience

1. Global Operations & Project Leader - Senior Manager

   Genpact

   Jan 2021 — Present · IN

   As a senior manager Operations / Transformation / Global project owner, my deliverables involve but aren\'t limited to leading the market maturity framework for one of the biggest media houses in the world - transforming their F/A business across all domains, driving standardization, efficiency and benefits. The market regions include EMEA, APAC & Americas with each of the countries in these regions having their own market dynamics and varied fabric of business. My role entails an in-depth understanding of the operating principles of each of the markets, to make sure the specific market/country is on track to meeting the desired transformation, process improvement and productivity goals. I am responsible for managing internal as well as external stakeholders and working very closely with functions such as finance, billing, legal as well as compliance. I drive the monthly rigor and pace of project operations/deliverables across regions (Transformation framework) to ensure that we are able to deliver against all operational drivers such as productivity, continuous improvement & timely reporting along with managing the daily business activities and delivering outstanding performance month over month.Leading RFPs, RFIs and sales\' cycle from an operational perspective is also something that I manage along with my other core responsibilities - working in close tandem with the sourcing, pricing, sales, bid(s) and relationship teams - enhancing the growth portfolio and revenue base for the organization through successful, timely and value driven propositions.Setting up new clients within the organization, chalking out their run way in terms of hiring, transition, training and successful BAU launch timelines along with identifying any pit falls pro-actively - is another feather in my cap - which enables me to have an end to end view and experience as a business leader.

Education

• Springdales School, India

  High School, Central Board of Secondary Education

  2001

• Newcastle College

  Post graduate diploma in business (PGDBM), Business Administration and Management, General

  2006 — 2007

• ICFAI business school - ICFAI University - India

  Bachelor's Degree, Business Administration and Management, General.(Hons)

  2002 — 2005

Skills

• Stakeholder Management
• Banking
• Relationship Management
• Recruiting
• Change Management
• Team Management
• Coaching
• Customer Service
• Assessment Center
• Sales
• Team Leadership
• Business Strategy
• Customer Experience
• Performance Management
• Project Management
• Risk Management
• Call Centers
• Management
• Financial Services
• Customer Relationship Management (Crm)
• Leadership