Gopinath Karampudi
Director, Software Engineering at Salesforce
- Role
- Director of Software Engineering at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Gopinath Karampudi
Engineering Leader with 18.5+ years of experience in enterprise software product development, currently leading an organization of 35 engineers and engineering leaders. Owns strategic portfolios across Case Management, Knowledge Management, and Entitlements within Salesforce Service Cloud CRM, delivering scalable, reliable, and customer-centric platforms used at global scale.As part of work, acquired skills in technology stack, management and leadership. Encouraging the team to deliver products on time with quality. Doing self learning to help the team members in designing and helping them to overcome technical challenges
Experience
Director of Software Engineering
Feb 2025 — Present · Hyderabad, IN
Leading an team of 27 comprises of engineers and leaders. Our team owns features in Unified Knowledge and Case Management. Unified Knowledge product enables organisations to create and manage articles, which then serve as a source of knowledge to drive service operations for agents with case resolution, end customers with self service flows, and field workers with work resolution. This is a fuel for AgentforceCase Management is a heart of service business. Team focuses on next gen enhancements in case management
Education
Birla Institute of Technology, Mesra
M.Tech, Computer Science
2005 — 2007
Koneru Lakshmaiah College of Engineering
B.Tech, Computer Science
2001 — 2005
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