Karamnistha K.
Client Care Representative @Lifeworks Acquise Par Telus Santé Acquired By Telus Health
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WORK HISTORY
Client Care Representative @Lifeworks Acquise Par Telus Santé Acquired By Telus Health
Toronto, ON, CA
Managed an average of 30-50 inbound calls daily to support the Employee Assistance Programs (EAP) on the clinical side. Demonstrated proficiency in guiding program members through available options such as therapists and psychologists, ensuring accurate and timely assistance. Demonstrated proficiency in utilizing various technological tools like Excel, Microsoft Teams, Outlook, etc. to streamline processes and enhance productivity by 30%. Utilized advanced multitasking skills to navigate and manage multiple screens efficiently while handling inbound calls.
EDUCATION
Vishwakarma Government Engineering College
Bachelor of Engineering - BE, Computer Engineering
Seneca Polytechnic
Diploma of Education, Business Analytics
Centennial College
Diploma of Education, Marketing - Research and Analytics
ABOUT KARAMNISTHA K.
Hello! I am a results-driven Business Analyst with a strong foundation in Computer Engineering, complemented by advanced expertise in Marketing, Research, and Analytics. My passion lies in transforming complex data into actionable business insights that drive strategic growth and operational efficiency. 🧰 My toolkit includes: Data-Driven Decision-Making: Proficient in leveraging data analysis tools such as SQL, Python, Excel, and Tableau to derive meaningful insights and support decision-making processes. Process Optimization: Experienced in identifying key performance indicators (KPIs) and optimizing business processes to improve efficiency and effectiveness. Cross-Functional Collaboration: Adept at working cross-functionally to enhance operational efficiency and deliver solutions that align with business objectives. Technical Expertise: Skilled in various tools and technologies, including Power BI, R, SAS, Visio, Jira, Confluence and Azure I have successfully delivered projects that include developing an automated annuity illustration tool using advanced Excel functions and VBA programming, significantly enhancing the accuracy and efficiency of financial planning in the insurance sector. Additionally, I performed an in-depth SQL-based analysis on synthetic e-commerce data, uncovering key insights such as top revenue-generating items, supplier performance, and customer payment preferences, which helped optimize supply chain decisions and strategic planning. When I’m not diving into data and business insights, you’ll find me lifting weights, pushing my limits in the gym, or whipping up some delicious, nutritious meals to fuel my day! Let’s Connect: I’m always open to connecting with like-minded professionals passionate about data analytics, business intelligence, and continuous growth. Feel free to reach out!
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