Karamjeet Kaur
Technical Support Engineer @Fortinet
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WORK HISTORY
Technical Support Engineer @Fortinet
Burnaby, BC, CA
Excellent troubleshooting skills in IPsec VPN, SSL VPN, DM-VPN, OSPF, BGP.•Experience with Authentication server [LDAP, Radius, SAML, and MFA].•Sound knowledge of Unified Threat Management and its configuration within Firewall.•Troubleshoot the routing and switching issue on the fortigate connected to other vendor devices.•Hand on skills and experience with Linux network configuration and troubleshooting.•Sound knowledge and experience with Virtualization.•Experience with IDS/IPS, Antispam, virus scanning, network scanning.•Working on full range of Fortinet products like Fortigate, FortiSwitch, FortiAPs.•Troubleshoot VoIP, Wi-Fi and SSID issues on the Fortigate Firewall.•Troubleshooting of VM based firewall product with AWS, Azure and Google Cloud Platform in multi-tenant data centers.•Reproduce the customer environment problem on Lab equipment to isolate and solve problems and recommend potential new solutions.•Consultation of the technical documentation, bulletins and release notes for known problems.•Troubleshooting of problems with other vendor support to resolve issues collectively on customer environment.•Keen attention to the details on customer environment to meet the SLA and uptime requirements on performing tests and troubleshooting.•Collection and analyze the packet capture, debug, diagnostics of the product to find the cause of issues.•Assist customers in the installation, configuration, and troubleshooting of Fortinet products.•Recommend the patch to mitigate the security vulnerabilities in the network.•Use internal tools like a plotter, decoder, decrypter to decode the diagnostics information.•Verification of Bug behavior and check for the patch with fixes.•Provide possible workaround if the bug is still in progress for a fix.•Help and educate customers about security best practices and recommendations of Fortinet Products.
EDUCATION
Dalhousie University
Master's degree, Internetworking
Rajkiya Pratibha vikas vidyalaya , Delhi
Schooling
Guru Gobind Singh Indraprastha University
Bachelor's degree, Electrical and Electronics Engineering
ABOUT KARAMJEET KAUR
PROFESSIONAL SUMMARY•Network Security Expert [NSE1, NSE2, NSE3, NSE4, NSE7] Certified.•Cisco Certified Network Associate (CCNA Routing & Switching).•Seven years’ experience in the field of network operations.•Hands-On experience of more than five years in Configuring/Troubleshooting Routers, Switches and Firewall.•Sound knowledge of Unified Threat Management and its configuration within Firewall.•Hands-On experience with Linux network configuration and troubleshooting.•Sound knowledge and experience with Virtualization.•Eager learner, hard worker and Passionate about providing service excellence.•Highly flexible and adaptable to changing technologies.•Very good interpersonal and communication skills, as having sublime experience of client relationship and the capacity to associate with clients.
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