Kara Meadors

About Kara Meadors

Strategic leader with 20 years of experience in driving organizational change, implementing process efficiencies and secure control environments, and delivering project management results. Trusted advisor to executive leadership, leveraging strong negotiation and communication skills to align key business objectives.

Experience

1. Director, Enterprise Operations Strategy, Controls, and Experience

   Brighthouse Financial

   Jun 2021 — Present · Charlotte, NC, US

   Lead a project management team responsible for the effective delivery of an $11M portfolio of critical cross-functional enterprise initiatives. Lead the strategic vision and execution of digital self-service capabilities on the online servicing platform, aligning cross-functional teams and data-driven insights to deliver impactful, scalable solutions.Oversee 180-person third party administrator (TPA) call center to maintain contractual service levels and related client and advisor experience.Maintain Enterprise Operations Risk Control Matrix (RCM) to ensure a stable operating environment compliant with all contractual and regulatory requirements. Instituted capability to drive organizational continuous improvement, delivering 193 ideas,$4M annual cost savings, and 14k annual capacity savings (FTE hours) in 2024.Administered 400 operational change requests for $320K in 2024, ensuring timely and accurate completion and budget reconciliation.Aligned key business objectives of heads of Product, Pricing, and Distribution to develop a new fixed indexed annuity product go-to-market strategy.Acting Chief of Staff for the head of Enterprise Operations, managing organizational change and communications, leadership and town hall meeting content and facilitation, and Board of Director materials.

Education

• University of Connecticut

  Bachelors of Science, Business Administration/Marketing

  1998 — 2002

• The Wharton School

  LIMRA and LOMA Strategic Leadership Experience

• Newtown High School

  High School Diploma

  1994 — 1998

• Boston College

  MBA, Business Administration and Management

  2009 — 2012

Skills

• Series 7
• Financial Planning
• Investments
• Insurance
• Corporate Communications
• Program Development
• Management
• Business Development
• Project Management
• Disability Insurance
• Leadership
• Branding & Identity
• Process Improvement
• Financial Services
• Relationship Management
• Life Insurance
• Marketing Communications
• Strategy
• Training
• Strategic Financial Planning
• Brand Management
• Marketing Strategy
• Business Process Improvement
• Retirement Planning
• Marketing
• Fixed Annuities
• Sales