Kara Ritchie
Senior Director, Project Management at NHL
- Role
- Senior Director, Project Management at National Hockey League (NHL)
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Kara Ritchie
Certified Project Management Professional (PMP), Professional Scrum Master (PSM), and Professional Scrum Product Owner (PSPO) with experience leading program and project-level initiatives ensuring key products and capabilities are delivered to support business strategy within scope, schedule, and budget, and providing directional guidance and encouraging concepts to approach and deliver work with agility. Areas of Expertise- Relationship building, coaching, and mentoring- Organization, documentation, and attention to detail- Transparent, clear, and timely communication- Problem solving, solution identification, and decision making- Task identification and dependency sequencing - What-if scenarios, and risk management - Vendor management and procurement- Agile and Waterfall software development life cycles- Cross-functional collaboration, requirement gathering, and user experience and designTechnical SkillsAdobe XD, Amazon Chime, Axure RP 8, Confluence, G-Suite, Jira, Lucid, Microsoft (Excel, PowerPoint, Teams, and Word), MyOrders, OKR, QlikView, Salesforce, Service Now, SharePoint, Slack, Tableau 10.2, Team Foundation Server (TFS) or Azure DevOps, Transact-SQL, Valetude, and Workfront
Experience
Senior Director, Project Management
Mar 2023 — Present · US
Responsible for supporting program management and providing project portfolio management for complex initiatives- Support overall strategic governance for projects by establishing standards, processes, and tools used for effective project delivery- Fulfill project team assignments based on needs, skills, and bandwidth- Manage direct reports by providing frequent feedback, performance evaluations, and career guidance- Provide game-time support for digital products (nhl.com, and mobile apps). Accomplishments- Successfully managed a Content Management System (CMS) Migration which involved data transfer, content, and processes from one CMS to another while providing oversight to the redesign and rebuild of the league’s website and iOS and Android apps. Additionally, provided post-migration support to troubleshoot issues and address post-migration challenges- Successfully delivered 2024/25 season priorities in advance of season start to enhance the league\'s Sport Concussion Assessment Tool and improved software delivery by optimizing processes. Specifically, promoting iterative development and faster feedback loops with our business stakeholders.
Education
University of Wisconsin-Milwaukee
BSAS, Architecture and Urban Planning
2004 — 2004
Marian University of Fond du Lac
BSBA, Marketing, Management, and Information Technology
2005 — 2009
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