Kara Rehbein
Senior Associate @ Wayfair | Issue Management Lead, Process Improvement, Project Management
- Role
- Senior Associate - Visual Merchandising at Wayfair
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Kara Rehbein
With over 15 years of experience in various customer service and operations roles, I am a versatile and adaptable professional who thrives in dynamic and challenging environments. My core competencies include process improvement, customer relationship management, customer support, and issue management. I am passionate about delivering exceptional customer experiences and driving positive outcomes for both internal and external stakeholders. I am currently looking for new opportunities to leverage my skills and expertise in the visual media operations field. In my most recent role as a Senior Associate - Visual Media Operations at Wayfair, I was the issue management lead for the 3D modeling pipeline, which involved managing, tracking, monitoring, and escalating issues impacting the production and delivery of 3D models for the e-commerce platform. I effectively established process flow and SLAs for reporting incidents, streamlined communication between external vendors and internal product engineers, and successfully reduced incident tickets by more than 50% QoQ and led the team to a 20% reduction in overall incident rate by end of year, exceeding target goals. I also used my customer support skills to provide timely and accurate feedback and resolution to customers and partners, ensuring their satisfaction and loyalty. I was one of 1700 laid off in Jan 2023 due to the company\'s restructuring.
Experience
Senior Associate - Visual Merchandising
Nov 2021 — Present
Issue management lead for visual media operations – 3D modeling. Managed, tracked, monitored and escalated issues impacting 3D modeling pipeline. Effectively established process flow and SLAs for reporting incidents. Streamlined communication between external vendors and internal product engineers. Successfully reduced incident tickets by more than 50% QoQ and lead the team to a 20% reduction in overall incident rate by end of year exceeding target goals. 1 of 1700 laid off in Jan 2023.
Education
Framingham State University
Bachelor of Arts (B.A.), Sociology
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