Kara Miller

Senior Property Manager @Howards Estate Agents

Lowestoft, GB

Renewals; Deposits; Gas Safety Inspections and General Administration.• Completes inventories/check ins & Property Visits• Builds rapport and maintains excellent relationships with property maintenance contractors• Checks out property keys as required & maintains accurate records.• Keeps accurate customer records & produces relevant documentation in line with company policy.• Delivers cross-sale & referral activity and actively engages in all initiatives designed to improve results, for example landlord insurance.• Actively contributes and participates in team morning meetings with a view to driving business both personally and as part of a team.• Commits to self-development & actively looks to upskill knowledge and understanding; open toregular coaching, attends and participates in training.• Delivers a consistent 5-star service to all customers• Adheres to all company processes, policies and standards of behaviour and presentationenabling a consistent, high-quality customer-focused approach.• Keeps up to date with and follows new initiatives, processes & policies• Evidences compliance with all legal and commercial responsibilities ensuring adherence to ARLA regulations and legislation such as the General Data Protection Regulations. • Maintains an in-depth knowledge of Lettings products for example Rent & legal Protection Insurance• Maintains open dialogue with the Property Management Manager at all times.• Responsible for own health and safety requirements in line with company H&S policy and other HSE legislation.

The Open University

Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services