Kara Kubarych Brown

Building Customer Success @ Thatch | Redefining health benefits | ex-Rightway, ex-Flatiron

Role
Head of Customer Success at Thatch
Location
Denver, CO, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Kara Kubarych Brown

Dynamic, mission-driven health tech operator with a track record of leading complex deals, building high-performing teams, and providing service excellence. My colleagues would describe me as someone who cares deeply about my team and clients and has an innate bias toward action – no job is too big or too small. Empathy, ingenuity, and grit are core values that drive me. Experience across commercial, operational, and growth strategy roles. Deep understanding of the health tech / digital care landscape, including tenures in the EHR and data analytics space (provider and pharma facing at Flatiron) and enterprise healthcare (care navigation, PBM, and virtual care at Rightway). Most recently, built the Strategic Partnerships team at Rightway and established relationships with a number of channel partners (e.g, benefit consultants / brokers, TPAs, PEOs). Remit expanded to include the Client Success function, owning the account lifecycle from onboarding through retention and upsell. Spent the prior 5 years at Flatiron Health ($2.1B exit in 2018) in a number of client-facing and strategic roles, including as Chief of Staff to the co-founder/COO through the Roche acquisition. Consulting experience at Innosight, focused on business model innovation and long-term growth. My experience there gave me conviction that the most exciting innovation is taking place in the startup ecosystem, with industry partnerships and M&A enabling broader system-wide impact.

Experience

  1. Head of Customer Success

    Thatch

    Jul 2025 — Present

Education

  • Harvard University

    Bachelor of Arts - BA

    2009 — 2013

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

Kara Kubarych Brown — Head of Customer Success at Thatch in Denver, CO, US | Unifers