Kara Gorrell

About Kara Gorrell

I am an executive leader of people operations and human resources services and disciplines, serving the ministry of Bon Secours Mercy Health since 2019; our HR team encompasses both centralized and distributed multi-tier contact centers to serve employees and commercial client employees. As a strategic leader, I enjoy shaping the HR culture to deliver superior customer experiences across New Associate Onboarding, Health & Welfare, Retirement, HRTS, and Associate Relations, using advanced technologies, a must-have within today\'s rapidly changing digital resources. My experience spans benefits, payroll, performance management, SOPs, scalability, and change with distinct priority in aligning with corporate values, mission, and goals.

Experience

1. Vice President, HR Services & Operations

   Bon Secours Mercy Health

   Jan 2024 — Present · Cincinnati, OH, US

   Head Human Resources service delivery functions for one of the largest catholic health systems in the U.S. Provide domestic market and commercial client leadership across service advisory, benefit operations, employee relations, and HR team performance, serving 60K employees and 6K commercial client employees.* Lead HR operations, strategies, and technologies in continuous improvement toward exceptional customer experiences and service levels.* Optimize hybrid HR service model across eight distinct markets and centralized HR location; support hospitals and healthcare provider offices through automated technologies and customer self-service.LEADERSHIP HIGHLIGHTSo Implemented full HR Service Delivery suite of services to outside client organization; served on Executive Change Management team. o Achieved seamless employee experience throughout transition to third-party benefit vendor for employee healthcare matters and processes. Led project from mapping to implementation. o Co-lead on Advice and Counsel to optimize HR Employee Relations across levels.

Education

• Bellarmine University

  Master of Business Administration (MBA)

  2008 — 2010

• Transylvania University

  Bachelor of Business Administration (BBA), Minor: Music

  2000 — 2004

Skills

• Microsoft Project
• Visio
• Client Engagement
• Cognos
• Microsoft Office
• Verint Workforce Management
• Human Resources
• Business Process Improvement
• National Accounts
• Nice Call Recording
• Operations Management
• Employee Engagement
• Outsourcing Management
• Project Management
• Avaya Ip Telephony
• Regulatory Compliance
• Customer Relationship Management (Crm)
• Employee Relations
• Genesys Workforce Management
• Customer Experience
• Siebel
• Training and Development
• Presentation Skills