Kara Glass

About Kara Glass

Newsela is an educational technology company, designed to incorporate meaningful learning content in engaging, accessible, and standards-aligned ways. Background in assessing needs, developing objective based plans, and building relationships for customer satisfaction. Skilled in instructional design, training, project management, and data assessment with alignment to individualistic and organization wide objectives. Creative problem solver, innovative critical thinker and multitasker with ability to manage a multitude of accounts with continuous growth. Proven track record developing and designing effective resources that increase engagement. Excellent facilitation skills, clear communicator, and educational background sets up success in the greater education realm.

Experience

1. School Customer Success Manager

   Newsela

   Feb 2023 — Present

   Managed over 200 accounts, acutely attentive to client health, needs and goals -Led over 40 personalized workshops for schools -Facilitated goal-based meetings with schools to decide effective collaboration strategy -Noted for most engagement with partnership pulses and workshops on team -Exceeded goal of renewals by 10%-Built strong relationships and multi-threaded over 80% of accounts

Education

• NYU Steinhardt School of Culture, Education, and Human Development

  Master’s Degree, MA in Literacy Education

  2016 — 2017

• Syracuse University

  Inclusive Elementary and Special Education, Concentration in Human Thought and Expression

  2012 — 2016