Kapil Sharma
Technology Implementation Manager @Wolters Kluwer
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WORK HISTORY
Technology Implementation Manager @Wolters Kluwer
Toronto, ON, CA
Leadership and People Management: Lead and mentor a team of consultants, overseeing coaching and development initiatives to cultivate professional growth and ensure high performance. Set clear expectations with direct reports, conduct performance reviews, and provide constructive feedback to support individual and team success.• Project Leadership and Delivery: Led a team in the successful implementation of complex software solutions, ensuring projects were delivered on time, within scope, and within budget. Managed end-to-end software implementation projects, from client meetings and requirements gathering to system customization, configuration, & post-launch support. Collaborated with key stakeholders to define project goals, key performance indicators (KPIs), and success criteria, ensuring alignment with client expectations and business objectives.• Technical Leadership & Problem Solving: Provided technical leadership and guidance, helping the team resolve challenges in system integration & software customization. Acted as a liaison between clients and development teams, ensuring smooth communication and translating business requirements into functional software features. Conducted detailed risk assessments and developed mitigation strategies to ensure smooth project delivery, minimizing disruptions and project delays.• Client & Stakeholder Communication: Maintained consistent communication with clients, managing expectations, addressing concerns, and providing regular updates on project milestones. Worked closely with clients to understand their business processes, translating requirements into technical specifications for software customization and configuration.• Team Coordination & Collaboration: Led team meetings to ensure project timelines were adhered to, resources were effectively allocated, and any issues were promptly resolved. Managed data migration from legacy systems, ensuring data accuracy, integrity, and smooth integration with the new system.
EDUCATION
Delhi University
B.Sc.
All India Management Association - New Delhi
PGDM
Aptech Computer Education - New Delhi
HDSE
SKILLS
ABOUT KAPIL SHARMA
A consistent top performer with a proven track record of increasing revenues and streamlining workflow.• Ability to perform in a high paced, rapidly changing environment. Managing complex Projects with demanding clients.• Excellent implementation, Client Relationship Management, Business Development, Personnel Management, Problem Solving, Communication and Analytical Skills.• Strong understanding of Project Implementation methodologies such as Waterfall and Agile.• Extensive experience in EHSQ Domain, ERP Consulting, Business Development and Profit Centre Operations.• Managing multiple tasks, tight deadlines, and projects on an ongoing basis.• As Manager Client Services, successfully built and managed relationships with international Hotel chains in the Middle east.• Strong architectural skills in the solution design, Integration, and implementation of systems.• Experience in Implementing systems which includes Environmental, Health, Safety & Quality Domain, Finance, Asset Mgmt, Sales & Distribution, Project Accounting, Inventory, Costing, Front Office, Restaurant Management.• Strong knowledge of object-oriented design principles, Application architecture and Web based applications.• Excellent analytical and problem-solving skills. • Excellent Technical Skills in MS SQL Server.
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