Nitin Kapoor
Manager - SFA Product and Strategy
- Role
- Manager - Sfa Product and Strategy at SITA
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Nitin Kapoor
ITIL certified, MBA with over 15 years of experience and close to 12 years in Service Delivery, Process Management, People Management, Technical Support, Problem Resolution, Training, & Internal IT Management.Specialties: Service Delivery, Projects, People Management, Technical Support, End-to-end management of Internal IT of BPO.
Experience
Manager - Sfa Product and Strategy
Mar 2025 — Present · Gurugram, IN
Education
IGNOU
Bachelor, Computer Application
2001 — 2004
IGNOU
Master, Computer Application
2004 — 2006
Board of Technical Education, Delhi
Diploma, Computer Engineering
2000 — 2003
Sikkim Manipal University
Master, Business Administration
2006 — 2008
Skills
- Troubleshooting
- IT Service Management
- Project Planning
- Training
- Customer Satisfaction
- Team Management
- Crm
- Itil
- Leadership
- Service Delivery
- Technical Support
- Incident Management
- Linux
- Data Center
- Team Leadership
- Program Management
- Projects
- IT Operations
- Management
- Sla
- IT Management
- Windows Server
- Telecommunications
- Analysis
- Dns
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