Arpit Kapoor

About Arpit Kapoor

As a Data Science and AI leader with 16+ years of experience, I specialize in building and scaling enterprise-grade AI/ML solutions that drive measurable impact. At ServiceNow, I lead a high-performing data science team delivering innovations in Generative AI, NLP, Anomaly Detection, and Predictive Analytics—helping customers achieve near-zero downtime and greater operational intelligence.My expertise spans the entire AI spectrum: from data engineering and analytics to advanced machine learning, deep learning, and foundation models. I have a proven track record of transforming complex business challenges into scalable AI platforms. Credentials & Thought LeadershipM.S. in Machine Learning & AI – Liverpool John Moores UniversityExecutive Program in Leadership with AI – ISB, HyderabadPostgraduate programs in AI/ML & Big Data – Bangalore, Hyderabad, BITS Pilani Core ExpertiseAI/ML Platforms: Generative AI (LLMs, Prompt Engineering, RAG, LLMOps), Predictive Modeling, Anomaly DetectionTech Stack: Python, R, SQL, Spark, Hive, SAS | AWS, Azure | LangChain, HuggingFace, Vector DBsWays of Working: Agile, MLOps, CI/CD for ML pipelines | BI tools (Power BI, Tableau, Grafana)I’m passionate about mentoring talent and democratizing AI—cultivating teams that push boundaries while practicing responsible AI adoption. Let’s connect if you share a vision of shaping the future with enterprise-ready AI/ML solutions.

Experience

1. Sr Staff Data Scientist Senior Manager Data Science

   ServiceNow

   Mar 2022 — Present · Hyderabad, IN

Education

• Birla Institute of Technology and Science, Pilani

  Post graduate Certificate Program in BigData Analytics, Bigdata and Analytics

  2019 — 2019

• Liverpool John Moores University

  Master of Science - MS, Machine learning and Artificial intelligence

  2020 — 2021

• Nagpur University

  BE, Computer Technology

  2005 — 2009

• Indian School of Business

  Certificate Course, Leadership with AI

• International Institute of Information Technology Bangalore

  Postgraduate Diploma, Machine Learning & Artificial Inteligence

  2019 — 2020

• IIIT Hyderabad

  Advanced Certification Program AI & Machine Learning, Artificial Intelligence

  2018 — 2018

Skills

• Sql
• Unix
• Machine Learning
• Spark
• Team Management
• Business Analysis
• Regular Expressions
• Agile Methodologies
• Analytics
• Data Analysis
• Airflow
• Data Mining
• R
• Hadoop
• Obiee
• Tableau
• Hive
• Amazon Redshift
• Sas
• Big Data
• Databases
• Data Warehousing
• Cgi/Perl
• Business Intelligence
• Python
• Scrum