Puneet Kapoor

General Manager @Oberoi Hotels & Resorts

Gurugram, HR, IN

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2024 — Present

General Manager @Oberoi Hotels & Resorts

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Gurugram, IN

General Manager - Trident, GurgaonTop Contender in the Luxury General Manager of the year 2025 in Hotelier India AwardsWinner of Editor’s Choice award for Best City Hotel in 2025 at Travel and Leisure awards

EDUCATION

N/A

Indian School of Business

Management Development Programme

1997 — 2000

Institute of Hotel Management, Lucknow

Hotel Management

N/A

Cornell University

Executive Program in Management, Business Administration and Management, General

SKILLS

Property Management SystemsCustomer InsightHospitality IndustryRooms DivisionPerformance AppraisalHotel ManagementHuman ResourcesHospitalityData AnalysisCustomer ExperienceMicrosCrmForecastingSalesYield ManagementResortsFood & BeverageCustomer RetentionCustomer ServiceMediterraneanCustomer SatisfactionTrainingCustomer EngagementAnalysisTeamworkTeam ManagementCross-Functional Team LeadershipPre-OpeningTeam LeadershipFront OfficeTeam BuildingManagementRevenue AnalysisGuest Service ManagementHotelsCustomer OrientedTime ManagementHospitality ManagementClient Development

ABOUT PUNEET KAPOOR

Leading teams with a focus on delivering high level of customer service and people engagement along with achieving revenue and profitability. Driving innovative ways to develop business with a strong hold on Revenue Management, Process improvement, Guest engagement and P&L management.

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