Kapil Sood

Role: Flipkart
Location: Bengaluru, IN
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Kapil Sood

Excellence oriented customer services professional with vast experience in helping…

Experience

Flipkart
Present

Skills

Team Management
Process Improvement
Training
Program Management
Team Building
Call Centers
Quality Assurance
Service Delivery
Operations Management
Strategic Planning
Process Excellence
Six Sigma
Telecommunications
Team Leadership
Analysis
Business Process Improvement
Business Process
Management
Vendor Management
Transformational Projects
Problem Solving
Soft Skills
Bpo
Mis
Business Process Outsourcing (Bpo)
Leadership
Crm
Outsourcing
Process Management
Project Management
Customer Satisfaction
Business Development
Change Management
Customer Relationship Management (Crm)
Business Analysis
Customer Service
Customer Experience
Performance Management

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@flipkart.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Flipkart

Technology, Information and Internet · 10K employees · Founded 2007 · Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, IN

At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximising for customers, stakeholders, and the planet at large! At Flipkart, our promise to every Flipster is - getting an opportunity to leave a mark and create their own legacy, the freedom to experiment, learn and grow, work with the industry’s brightest minds as part of a diverse team and we will extend our culture of care to them to ensure that they can focus on doing their best work. Driven by audacity, bias for action, customer first, integrity and inclusion – Flipsters have pioneered solutions that have transformed digital commerce in India. From the industry-first introduction of cash-on-delivery in 2010 to the launch of voice search and multiple vernacular interfaces in 2021 that have made e-commerce a very inclusive experience, Flipkart continues the exciting journey of solving for the Indian customer. We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it - because when you maximise, we maximise. Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Wholesale, Flipkart Health+, Cleartrip, and Myntra. Get in touch with our experts for support with your orders here: https://www.flipkart.com/helpcentre

flipkart.com

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