Kapil Singhal
Senior Machine Learning Quality Engineer | Agentic AI Workflow Validation | Test Automation & Quality Engineering
- Role
- Senior Machine Learning Quality Engineer at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Kapil Singhal
Senior Machine Learning Quality Engineer at ServiceNow, focused on model quality for Agentic AI workflows and Generative AI skills. I plan and execute tests across LLMs (GPT‑4/5, Claude, Gemini, Apriel, Mistral, Nemo, OSS), lead automation strategy for Agentic AI, and implement reliability, safety, grounding, latency, and cost validation. Previously Assistant Vice President at DBS Bank, I led the software testing lifecycle, designed automation frameworks, and delivered measurable impact—e.g, a 40% reduction in regression cycle time. I enjoy cross‑functional collaboration, mentoring, and building clear quality gates and decision dashboards that enable confident, faster releases.
Experience
Senior Machine Learning Quality Engineer
Dec 2024 — Present · Hyderabad, IN
Led model quality evaluations across multiple releases for Agentic AI use cases using GPT‑4/5, Claude, Gemini, Apriel, Mistral, Nemo, and OSS models• Expanded Agentic AI workflows test datasets by 100% and introduced automation for auto‑evals, accelerating validation cycles• Developed and optimized automation scripts, reducing manual efforts and accelerating testing cycles• Implemented quality gates for safety/hallucination/grounding; multilingual eval support (8 languages)• Delivered mentorship and talent development through mock interviews and knowledge-sharing sessions, strengthening team capability and organizational growth
Education
International Institute of Information Technology Hyderabad (IIITH)
Post Graduate Certification Program, Artificial Intelligence and Machine Learning
Jaypee University of Engineering and Technology
Bachelor of Technology - BTech, Computer Science
2009 — 2013
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