Kapil Sharma

Fraud Investigation Specialist (Senior Associate) at EXL, Ex PwC, HSBC |Associate Member ACFE |Pursuing CFE, CAME, ISC² CC |Certified Six Sigma Yellow Belt and Scrum!

Role
Fraud Investigation Specialist at Exl (Senior Associate) (U s) at EXL
Location
South West Delhi, DL, IN
LinkedIn followers
500 followers

About Kapil Sharma

Hey there! I\'m all about three things: reading, understanding others, and helping them…

Experience

  1. Fraud Investigation Specialist at Exl (Senior Associate) (U s)

    EXL

    Jun 2025 — Present · Gurugram, IN

    Conducts thorough investigations on identified and suspicious accounts within the specified systems.* Ability to create a case file with documentation to support the final decision.* Monitoring of fraud claims to ensure validity of claim, which may include contacting merchants, financial institutions and/or clarifying customer statements as necessary.* Gathering appropriate documentation to support final decision.* Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management* Reviews alerts/reports to detect Suspicious Activity, fully understands criteria when a Suspicious * Activity Report (SAR) is required, along with completing BSA form, writing a narrative and gathering supporting documentation* Conduct periodic internal account/customer reviews to identify potentially fraudulent activity* Reviews disputed transactions to investigate fraud claims, identify charge-back opportunities and ensure compliance with Regulations in respect to the timeframes that govern disputed transactions

Education

  • Gyan Jyoti College - India

    Bachelor of Business Administration - BBA

  • University Of North Bengal

    Master of Business Administration - MBA

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Kapil Sharma — Fraud Investigation Specialist at Exl (Senior Associate) (U s) at EXL in South West Delhi, DL, IN | Unifers