Kapil Ralli
VP Client Relations Iqor | Certified Purchase Professional (CPP) | Expert in Supply Chain Strategies and Risk Management |
- Role
- Vice President Client Services at iQor
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Kapil Ralli
Highly seasoned executive with over two decades of proficiently overseeing third party service providers from an end-to-end life cycle perspective from vendor selection, contract negotiations, onboarding, and expertly managing day to day operational performance through a blend of Executive Leadership and an Ownership Mindset. Deep understanding of diverse risk domains associated with third-party relationships, including Information Security, Operational Resiliency, Concentration Risk, Scalability roadblocks, Financial, Reputational and Compliance risks. Proficient at fostering collaboration with cross-functional teams, including engineering, finance, legal, product, sourcing, and firmwide risk management to ensure vendor performance aligns with established policies and procedures. Areas of Expertise:• Executive Leadership • Customer Experience • Incident Management • Relationship Building • Business Migration • Regulatory Compliance • Audits• Early Stage Collection • Process Improvement • Specialty Collections • Contract Negotiations • Vendor Management • Late Stage Recoveries • Third Party Risk Management
Experience
Vice President Client Services
Nov 2025 — Present · Dallas, TX, US
I’m excited to share that I’ve joined iQor as Vice President, Client Relations.In this role, I’ll partner with our clients to elevate customer experience and business outcomes—combining operational excellence with data-driven, AI-enabled solutions at scale.Grateful to mentors, colleagues, and partners who’ve supported my journey. Looking forward to building long-term value with the iQor team and our clients.Let’s connect if you’re exploring ways to streamline operations, reduce risk, and grow efficiently.
Education
American Purchasing Society
Certified Purchase Professional, Purchasing, Procurement/Acquisitions and Contracts Management
Center for Development of Advanced Computing - Department of Electronics
Diploma , Computer Science
Skills
- Program Management
- Vendor Management
- Customer Insight
- Motivation
- Operations Management
- Innovation
- Business Process Improvement
- Change Management
- Leadership
- Mis
- Employee Engagement
- Relationship Management
- Outsourcing
- Portfolio Management
- Customer Experience
- Strategy
- Team-Oriented
- Performance Improvement
- Process Improvement
- Customer Relationship Management (Crm)
- Six Sigma
- Management
- Analytics
- Team Leadership
- Banking
- Personal Development
- Bpo
- Risk Management
- Team Management
- Call Centers
- Business Development
- Service Delivery
- Strategic Planning
- Business Analysis
- Credit Cards
- Project Management
- Performance Management
- Financial Services
- Crm
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