Kapil Kumar Varshney
Manager, Business Operations, Sre @Mastercard
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WORK HISTORY
Manager, Business Operations, Sre @Mastercard
London, GB
Leading a Site Reliability Engineering (SRE) team of over 10+ members supporting Real time International Immediate and Bulk Payment Services for a Peru-based client within the Latin America Hub, ensuring operational stability and performance, and acted as the senior escalation point during major incidents, demonstrating strong leadership and technical expertise in a high-growth environment.• Lead globally distributed SRE teams supporting mission-critical payment platforms.• Direct major incident response and cross-functional crisis coordination.• Own reliability KPIs, SLOs, and operational health metrics.• Align technical operations with product and business priorities.• Drive automation initiatives to reduce operational toil.• Strengthen audit readiness across PCI, SOC, environments.• Standardize runbooks, handoffs, and operational processes across regions.
EDUCATION
Aligarh Muslim University
B.Sc.(H), Computer Application
Aligarh Muslim University
MCA, Computer Science and Applications
SKILLS
ABOUT KAPIL KUMAR VARSHNEY
Technical Operations and Reliability Engineering leader with over 20 years of experience managing 24/7 mission-critical platforms across payments, clearing, and high-volume transaction environments. Currently leading globally distributed SRE teams at Mastercard, driving operational excellence, incident response, automation, and compliance across critical financial systems.Proven track record of:Leading global teams in follow-the-sun operational modelsDirecting major incident response and reducing service impactAligning technical reliability initiatives with business objectivesBuilding strategic partnerships across product, engineering, and operationsDriving automation and process improvements to reduce operational toilExperienced in highly regulated environments with strong focus on availability, performance, audit readiness, and customer experience.Core strengthsGlobal Technical Operations LeadershipSRE & Reliability StrategyMajor Incident & Crisis ManagementITIL Service ManagementOperational KPIs, SLAs & SLOsCross-functional Stakeholder AlignmentTeam Building & LeadershipAutomation & Process Optimization
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