Kapil Ghatole
Electrical Engineering | Techno commercial | Pre-sales | SAP B1 | Project Management | O2C | Client-Vendor coordination | Technical & Sales Support | Inside sales | SAP FSM | MBA Operations | Global Client coordination
- Role
- Engineer at Tech Mahindra
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Kapil Ghatole
I am an Electrical Engineer with over 7+ years of experience in project management…
Experience
Engineer
May 2023 — Present · Pune, IN
Work Description:• Managed end-to-end order processing in SAP to ensure accurate and timely deliveries.• Set up and maintained pricing structures, including discounts, surcharges, and special pricingagreements.• Used ATP (Available to Promise) to confirm product availability and meet delivery deadlines.• Handled logistics tasks such as shipping, transportation, and delivery coordination.• Processed customer billing, ensuring accurate and on-time invoicing.• Worked with business teams to design and improve processes based on business needs.• Configured SAP to support and streamline Order-to-Cash operations.• Collaborated with U.S. sales teams to create custom technical solutions.• Entered and processed orders in SAP B1, ensuring compliance with B2B standards.• Supported Inside Sales with RFQs, sales orders, and customer documentation.• Coordinated with logistics teams to ensure timely deliveries and proper material usage.• Worked closely with Finance to track payments, issue credit notes, and onboard vendors.• Provided first-level technical support for product and order-related queries by phone and email.• Scheduled and coordinated field services, installations, and start-ups.• Maintained strong customer relationships through clear and proactive communication.• Led a team by assigning tasks and managing daily operations efficiently.• Managed national accounts, focusing on customer satisfaction and long-term retention.• Maintained project tracking tools and documentation to ensure smooth project execution.• Identified and supported new technical opportunities to help grow the sales pipeline.• Delivered internal training and shared technical knowledge with teams.• Ensured accuracy in SAP order management and order fulfilment.• Planned and managed field services to support customer requirements.• Provided fast and dedicated support to clients across the META region.• Contributed to process improvements by sharing ideas and feedback with teams
Education
Rashtrasant Tukadoji Maharaj Nagpur University
Bachelor of Engineering - BE
Rashtrasant Tukadoji Maharaj Nagpur University
Master of Business Administration - MBA
2021
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