Kapil Solanki

About Kapil Solanki

IT Administrator with 7+ years of technical experience in managing enterprise IT infrastructure, endpoint management, and end-user computing environments. Currently working at Sagacious IP (since Aug 2022), handling Active Directory administration, domain migrations, Windows OS deployment, laptop/desktop imaging, endpoint security (EDR), IT asset lifecycle management, and compliance standardization. Previously served as Desktop Support Engineer (L2) at Wipro Limited (Sep 2020 – Aug 2022), providing advanced support for Windows, Office 365, VPN, hardware diagnostics, incident/change management, and SLA-driven ticket resolution. Earlier experience at Pal Mohan Electronics Pvt. Ltd.(Jul 2017 – Sep 2020) includes hardware troubleshooting, OS installations, network support and user support. Strong expertise in Windows OS, AD, O365, endpoint security tools, ITSM processes, inventory management, and cross-functional coordination, with a proactive and solution-focused approach.

Experience

1. IT Administrator

   SagaciousElevate

   Aug 2022 — Present

   Managed Office 365 Exchange server, handling email creation, groups, distribution lists, email trace, license assignment, email archiving, conditional access policies, and Intune configuration based on user requirements. Administered Windows Server with Active Directory Domain Services, including group policies, DHCP, DNS, domain trust relationships, file and print services, and user/group management. Managed Sentinel One Endpoint Security, including IDS/IPS, DLP solutions, and deployment of rules and policies at user endpoints. Additionally, worked on CATO firewall for VPN creation, MFA setup, and blocking websites and applications. Provided IT support across multiple locations, resolving tickets and critical issues for management and regular users while ensuring SLA compliance. Oversaw onboarding and offboarding processes by managing user access and completing IT clearance activities in line with HR requirements. Managed Qualys Vulnerability Management to identify and remediate security vulnerabilities, reduce potential risks, and ensure compliance with organizational security standards. Maintain and audit IT asset inventory, including desktops, laptops, and spare hardware.

Education

• Aktu

  Master of Business Administration, Information Technology

• Praxie

  12th Grade

• Dr. A.P.J. Abdul Kalam Technical University

  B.Tech, Electrical Engineering Technologies

• Dr. A.P.J. Abdul Kalam Technical University

  Master of Business Administration - MBA, Information Technology and Operations Management

• Board of Technical Education, Uttar Pradesh (BTEUP)

  Diploma , Electrical Engineering Technologies/Technicians

• Praxie

  High School Diploma

• BTE

  Polytechnic Diploma, Electrical and Electronics Engineering

• Aktu

  Bachelor of Technology, Electrical and Electronics Engineering