Kapil Sharma
Parent Organization @FiveS Digital
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WORK HISTORY
Parent Organization @FiveS Digital
Udaipur, IN
At FiveS, through our impact sourcing model, we follow digital first approach. We upskill and employ youths from smaller towns across India, while delivering solutions & services to our client partners. With 1500+ people at 7 delivery centres across India, and presence in Europe and Northern America, we have successfully delivered solutions across the verticals. With our digital transformation and Customer Experience solutions & Services, we enable our client partners to scale and serve their customers better. With the right blend of \"Machine+ Human Intelligence\", we bring onboard operational efficiency and elated experience. Our key clientele includes renowned names from BFSI, foodtech, EdTech, fintech, healthcare, ecommerce, and utility domains. We work with small, mid, large size businesses, and also start-ups, enabling them to build/scale/improve/optimise their business processes and serve the customers better. Our Capabilities• IPA/RPA: Our experts leverage industry leading platforms like Kofax, Automation Anywhere, Ui Path etc to connect, automate, accelerate, and optimize business processes across the functions. • Virtual Assistants: Our team delivers AI/ML powered custom chatbots and email bots that can integrate with multiple channels and business platforms. Complex queries are handled by our teams trained to deliver values via chat or email • Data Preparation: Our high-quality data preparation solutions & services fuels and maximises our clients AI/ML, computer vision & NLP efforts. With our platform & services offerings, we deliver data annotation, moderation, tagging, cataloging, wrangling and data enrichment. Our teams have expertise in any data form, be it text, image, audio, or video. • Contact centre: Our best-in-class contact centre solutions and services are perfect blend of telephony, I/AVRS, bots and human’s delivery exceptional customer services across the channels
ABOUT KAPIL SHARMA
FiveS Digital is a technology-led Business Process Management organization with a meaningful customer and community-centric approach. Our core business revolves around Customer Experience, RPA/IPA-driven digital transformation, and Computer Vision/ML/ NLP. Going strong for 13 years now, we are making our presence felt in 9 locations across India. Our BPM delivery center in Navi Mumbai is India’s first diverse and inclusive BPM workspace. We speak and process 13+ languages and are a 3500+ family, growing each day. We are certified as a women-owned, diversity unit by WeConnect International, USA. As we grow exponentially, we have ensured that our commitment to diversity, equity, and inclusivity remains undiluted.Key verticals:Customer experience (CX): With the perfect blend of technology and humans-in-the-loop, we enable businesses to optimize the cost-to-serve a customer and improve customer experience (cx) at all touchpoints. We primarily focus on e-commerce/retail, healthcare, and insur/fintech verticals. Digital transformation: With the RPA/IPA-led automation practices, we have created a team of RPA developers, solving various business use cases and problems for our customers and saving millions of dollars. For digital transformation solutions, our focus is on retail, healthcare and BFSI businesses.Computer vision, ML, NLP: The fastest growing vertical that we have is data labelling and annotation, wherein we are helping businesses in the internet, automobile, e-commerce/retail, healthcare, safety and logistics businesses solve complex problems by building robust ML models through our data annotation, labelling, content localisation and moderation capabilities.Key Services- Customer Experience (CX) management- RPA/IPA led digital transformation- Data Annotation- Chatbot- Contact Center- BPO- CRM- QMS- Data preparation
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