Kapil Sahni
Director- Customer Service Operations
- Role
- Director - Customer Service Operations at Samsung Electronics
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kapil Sahni
Professional with over 25 years of experience in Customer Service Operations (D2C/ B2C /B2B), Service Revenue Generation, Factory Quality Management, Management Consulting, Client Servicing primarily in Consumer electronics.
Experience
Director - Customer Service Operations
Mar 2023 — Present · Gurugram, IN
Direct-to-Customer & Enterprise Business Service
Education
BE (Elec & Comm)
BE, Elec & Comm
1992 — 1996
XLRI Jamshedpur
PGCBM, Business Management
2009 — 2010
Indira Gandhi National Open University
Diploma in Management, Management
2000 — 2001
Skills
- Management Consulting
- Sales Operations
- Customer Service
- Customer Relationship Management (Crm)
- Vendor Management
- Strategy
- Product Management
- Service Delivery
- Process Engineering
- Supply Chain
- Business Development
- Cross-Functional Team Leadership
- Supply Chain Management
- Crm
- B2b
- Business Strategy
- Team Management
- Telecommunications
- Team Leadership
- Training
- Customer Satisfaction
- Competitive Analysis
- New Business Development
- Operations Management
- Management
- Team Building
- Key Account Management
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