Kapil Sadhu
Group Manager WFM @ WNS | Optimizing Workforce Strategies and Performance
- Role
- Group Manager Wfm at WNS
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Kapil Sadhu
WNS leverages my expertise in workforce optimization, strategic planning, and data-driven…
Experience
Group Manager Wfm
Apr 2024 — Present · Indore, IN
In my role at WNS, I led end to end workforce management initiatives that transformed operational performance including RFPs, Pricing, Forecasting, capacity planning, scheduling, real time monitoring and reports management. By automating data analytics tools, I improved reporting accuracy and efficiency. Additionally, I crafted strategic plans for omni-channel support, which enhanced customer experience and contributed to successful RFP outcomes, ultimately boosting revenue assurance.
Education
EXTOL INSTITUTE OF COMPUTER APPLICATION BHOPAL
Bachelor of computer application
2008 — 2011
Dr. C. V. Raman University.
Master of Business Administration (M.B.A.)
2012 — 2014
Skills
- Customer Relationship Management (Crm)
- Recruiting
- Business Process
- Management Information Systems (Mis)
- Team Leadership
- Leadership
- Policy
- Business Process Outsourcing (Bpo)
- Auditing
- Management
- Service Delivery
- Employee Relations
- Business Analysis
- Mis
- Workforce Management
- Team Management
- Sla
- Performance Management
- Training
- Vendor Management
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