Kapil Roy Mistry

Assistant Manager Operations, Support & Tech @A2z Suvidhaa

Overseeing day-to-day operations, ensuring smooth coordination between support, tech, and external partners.• Managing and resolving high-level escalations, chargebacks, and transactional issues across banking and API platforms.• Liaising with banks and API service providers to streamline integrations and maintain system performance.• Leading internal process improvements and ensuring compliance with banking guidelines and regulatory updates.• Assisting in hiring and team coordination to support company growth and operational efficiency.• Continuing to manage the company’s LinkedIn profile, including content strategy, brand visibility, and performance tracking.