Kapil Mehta
Technical Lead @ Cisco || CCDE || CCIE || Humble in nature || Quick Learner
- Role
- High Touch Engineering Technical Leader at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kapil Mehta
Bringing over 15 years of multifaceted experience in Enterprise, Telecom, and Service…
Experience
High Touch Engineering Technical Leader
Jul 2023 — Present · Bengaluru, IN
As a High Touch Engineer in the Expert Care Team at a leading US-based enterprise network, I oversee operational support across the LAN, WAN, DC, DMZ, CORE Backbone, and internet edge networks. My role involves taking ownership of high-priority issues, facilitating escalations, and serving as a liaison between the client and Cisco support. I am responsible for conducting Root-Cause Analysis, preparing detailed documentation with recommended corrections, and identifying potential future risks. Additionally, I deliver proactive recommendations based on high-severity service requests and defect trending, ensuring efficient network problem resolution and software referral assistance as per contractual agreements. Collaborating closely with TAC and Technology BU, I facilitate issue reproduction and provide tailored TOI sessions to enhance support effectiveness.\"
Education
AMITY University Gurgaon
M.sc. Network Technology & Management
2012 — 2014
Punjab Technical University
B.SC.
2009 — 2011
Skills
- Ospf
- Mpbgp
- Ipv6
- Team Management
- Cisco Technologies
- Nx-Os
- Switching
- Ios-Xr
- Nexus 7k
- Bgp
- Asrs
- Mpls
- Ccie R&S
- Isis
- Ipv4
- Routing
- Vrf
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