Kapil K.
PMP,ITIL,CCNA , AWS SAA & Prince2 Certified
- Role
- Customer Service Lead at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Kapil K.
IT Service Management with over 17 years of in-depth hands-on experience Integrates…
Experience
Customer Service Lead
Nov 2023 — Present · IN
Re-badged to HCL from Verizon due to partnership agreement)
Education
Rashtriya Vishwa Vidyapeeth
Bachelor of Commerce (BCom)
Rashtriya Vishwa Vidyapeeth
Master of Business Administration - MBA, Marketing/Marketing Management, General
2003 — 2005
Skills
- Security Incident & Event Management
- Service Delivery Models
- Customer Retention
- Operations Management
- Performance Management
- Crm
- Itil
- Team Management
- Outsourcing
- Management
- Itil Process
- Problem Management
- Mis
- Incident Management
- Team Leadership
- Customer Relationship Management (Crm)
- Warehouse Management
- Microsoft Office
- Project Management
- Itil Implementation
- Telecommunications
- Transi
- Customer Service Management
- IT Service Delivery
- Customer Satisfaction
- Service Delivery
- Customer Lifecycle Management
- Third Party Vendor Management
- Major Incident Management
- Noc
- IT Service Management
- Change Management
- Logistics Management
- Service Operations
- Sla
- Itil Certified
- Service Delivery Management
- Management Information Systems (Mis)
- Cloud Computing
- Vendor Management
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