Kapil Khaneja
Building tomorrow\'s Global Capability Centres through an inclusive, adaptable and growth mindset culture
- Role
- Director of Gbs India & Chair, India Management Group at BT Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kapil Khaneja
I am a resilient, inspiring and exemplary leader with proven track record in setting up,…
Experience
Director of Gbs India & Chair, India Management Group
Apr 2023 — Present · Gurugram, IN
Education
IIM Kolkata
Senior Management Programme, Management, Business
IIM Kolkata
1 Year Senior Management Programme, Business Administration and Management, General
2014 — 2015
Delhi University
B. Com. (H)
1995 — 1998
Don Bosco
Science in XIth and XIIth, Business/Commerce, General
1986 — 1995
Shaheed Bhagat Singh College, Delhi University
B Com (H), Management, Economics, Statistics, Law, Accounts
1996 — 1998
Skills
- Business Process Re-Engineering
- Performance Management
- Crm
- Outsourcing
- Leadership
- Employee Engagement
- Workforce Management
- Call Centers
- Business Development
- Service Delivery
- Team Management
- Six Sigma
- Call Center
- Process Improvement
- Strategy
- Training
- Resource Management
- Sla
- Requirements Analysis
- Training Delivery
- Program Management
- Human Resources
- Change Management
- Management
- Transition Management
- Quality Assurance
- Bpo
- Team Leadership
- Telecommunications
- Vendor Management
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