Kapil Goswami
Assistant Manager @TaskUs
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WORK HISTORY
Assistant Manager @TaskUs
Driving operational excellence in the US Healthcare vertical (UHC) with a focus on people leadership, data-driven decision making, and client-centered delivery. • Leading cross-functional teams with a performance-first yet people-centric approach, ensuring alignment with both TaskUs culture and client expectations. • Leveraging data analysis and strategic planning to drive KPI optimization, improve FCR %, quality scores, and process compliance. • Applying experience from pilot project environments to enable agile transition, quick process stabilisation, and cross-domain adaptability. • Collaborating with leadership on WBR (Weekly Business Review) presentations, showcasing insights on trend analysis, forecast modeling, and operational risks/opportunities. • Enhancing client relationship management through consistent communication, transparent escalation handling, and delivering measurable value in operations. • Advocating healthcare empathy and member-first mindset, ensuring that support delivery reflects compliance, ethics, and care — especially towards senior members navigating medical insurance benefits. • Contributing to a culture of learning and development, mentoring team members to improve data literacy, ownership mindset, and accountability in operations execution.
EDUCATION
Delhi University
Bachelor in Computer Science
Delhi University
Bachelor of Science - BS
Hansraj College
Bachelo of Computer Application
ABOUT KAPIL GOSWAMI
Some of my most memorable moments in this career have nothing to do with numbers — they…
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