Kapil D.
BI AI Technical Specialist
- Role
- Technical Specialist at Siemens Digital Industries Software
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Kapil D.
A dynamic professional with over 16 years of experience in Project Management, Product Management, IT Support, Customer Relationship and Team Management• Proven abilities in resolving escalated customer service issues and ensuring total customer satisfaction by handling escalations & complaints• Expertise in managing & leading teams for running successful process operations & experience of developing procedures and service standards for business excellence• Experience of working on multiple projects as Team Lead & Service Desk Analyst• Proficient in managing helpdesk, ensuring SLA compliance, training and supporting end users as well as developing technical staff to achieve performance objectives• An effective leader with excellent communication, analytical and relationship management skills
Experience
Technical Specialist
Siemens Digital Industries Software
Sep 2025 — Present · Gurugram, IN
Education
SMU University
Master of Business Administration (MBA), Operation Management
2009 — 2011
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