Kanwal Kella
Business Operations Manager @Hiive
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WORK HISTORY
Business Operations Manager @Hiive
Vancouver, BC, CA
Led sales operations initiatives that improved accountability, data quality, and team efficiency at Hiive, a private markets trading platform.Key highlights:• Built an end-to-end CRM operational framework from scratch — SOPs and quality controls — and led change management to drive team adoption, scaling output to 400+ deliverables• Increased qualified leads by 30% through a data-driven lead discovery process• Designed a real-time dashboard eliminating manual status reporting for leadership• Partnered with the Salesforce team to streamline workflows and improve overall user experience
EDUCATION
Indian School of Business
Master of Business Administration - MBA, #5 in Asia and #31 globally FT Global MBA Ranking 2024
Institute of Business Administration
Bachelor of Business Administration - BBA, Finance
CFA Institute
Passed CFA Level I
SKILLS
ABOUT KANWAL KELLA
A results-oriented business operations and strategy professional with 8 years of experience in business planning, process optimization and productivity enhancement in high-growth organizations. Skilled problem solver and analytical enabler, thriving in ambiguity to drive clarity through novel insights. Recognized for achieving organizational goals in challenging business settings by working directly with senior executives and leading cross-functional teams.Core Skills - Process improvement - Revenue Cycle Optimization- Productivity Enhancement - Strategic Planning and Execution - Reporting Proficiency - Leadership and Team Building- Financial Modeling- Change Management
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