Kanwal K.
Senior Manager - Business Strategy
- Role
- Senior Manager - Business Strategy at Verizon
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Kanwal K.
Strategic operations and customer experience (CX) leader with 15+ years of global experience across telecom, financial services, and insurance. Proven track record of delivering value through enterprise-wide transformation, capital planning, and governance initiatives.I specialize in aligning cross-functional teams, streamlining operations, and building scalable frameworks that drive measurable outcomes. At Verizon, I’ve led efforts to improve resource deployment, reduce churn, and enhance CX governance across executive forums.I have an MBA from Fordham University and BS in Finance & Accounting from Bentley University, with certifications in progress including Lean Six Sigma Black Belt. I am passionate about performance-driven strategy, operational excellence, and making meaningful impact—both inside and outside the organization.Clifton Strengths: Analytical | Responsibility | Restorative | Achiever | Relator
Experience
Senior Manager - Business Strategy
Jan 2024 — Present · New York, NY, US
Led execution of 2025 CX Strategic Plan, delivering $500M+ in revenue/cost impact and reducing churn by 1bps• Designed and implemented enterprise-wide CX governance and prioritization framework, improving delivery by 25%• Chaired CX Strategy & Capital Council, increasing cross-functional alignment by 15% and achieving >95% executive attendance• Integrated capital and strategic planning, improving resource allocation by 10%• Streamlined executive reporting and team ops, reducing meeting prep time by 20% and boosting team productivity
Education
Bentley University
Bachelor of Science, Corporate Finance and Accounting
2006 — 2009
Queen's University
Bachelor of Arts, Commerce
2005 — 2006
The Lyceum
A Levels
Fordham Gabelli School of Business
Master of Business Administration - MBA, Management & Information Systems
2019 — 2021
Skills
- Banking
- Outlook
- Financial Reporting
- Management
- Corporate Finance
- Accounts Payable
- Microsoft Excel
- Powerpoint
- Sarbanes-Oxley Act
- Auditing
- Financial Analysis
- Microsoft Word
- Team Leadership
- Accounting
- Tax
- General Ledger
- Analysis
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