Kathy Anton-Galietti

WORK HISTORY

EDUCATION

ABOUT KATHY ANTON-GALIETTI

Specialties: Highly organized, very positive, optimistic, strategic, logical and respectful. Intuitive understanding of team cohesion, dynamics, and interpersonal relations. I realize everyone may feel they have good “people skills,” but I believe my ability to meaningfully connect with customers, employees and peers reaches a level few achieve. As the previous Co-Chair of the Coeur d\'Alene Visitors Bureau Board, I supported programs that increased occupancy levels by more than 20%. Worked with Marketing, Sales and Operations to decrease Direct Mail costs by 18%. Reduced expense by 21%. Implemented monthly regional calls to review cost and campaign results. BPO experience in chat, email and phone support. Led the effort in reducing ABA% and AHT while increasing NPS and CSAT KPI\'s. Initiated the integration of a virtual environment (both people and process.) Implemented and launched all email marketing campaigns. Led the creation of an arrival forecasting tool which became a key component needed to forecast overall resort performance. Led the implementation of successful recovery initiatives on potentially lost business by recapturing prospects through alternate marketing programs. Key driver in the preparation of all direct mail budgets through negotiations on cost/production budgets. Socially-focused and collaborative. Focused on building and cultivating a productive and motivated team. As both a participant and facilitator of a leadership development program, we graduated 90 hourly associates all designed to build bench-strength. Created a dynamic associate referral program to support headcount stability, reducing attrition by 30%. Ability to breakdown stovepipes which can be created when leaders see themselves as separate entities. Employee engagement efforts resulted in an 18% increase in associate satisfaction scores.