Piyush Kansal

About Piyush Kansal

I’m an IT professional having 11+ years of experience in Business and Operational Process…

Experience

1. Onsite Project Manager

   Fluentgrid Limited

   Apr 2016 — Present · Varanasi, IN

   11 years of professional experience in the areas of Business Process Implementation (CRM & Energy Billing), Client Management, Product Testing, Power users Training, Implementation of products,s and Post Implementation support.• Responsible for Project, Team management at Client site.• Managing an on-site team of operational resources at PuVVNL.• Responsible for change request management for New functionality and its development• Responsible for the test of all the billing logic and other CIS and CRM business processes and modules.• Responsible maintain and adhering to the SLAs and to the realization of the monthly payments.• Responsible for integration and post-implementation support.• Responsible to analyze bugs and issues at the first level and escalating the same to the development team for resolution.• Responsible to attend client meetings as and when required.• Responsible to organize training sessions for a different level of users as and when required.

Education

• Sikkim Manipal University - Distance Education

  Master of Computer Applications (M.C.A.)

Skills

• Software Project Management
• Crm
• Research
• Outlook
• User Acceptance Testing
• Customer Service
• Windows
• Testing
• Crm Integration
• Requirements Analysis
• Microsoft Sql Server
• Sql
• Strategic Planning
• Business Process
• Vendor Management
• Microsoft Office
• Integration
• Systems Analysis
• Team Management