Kanna Amirthalingam

About Kanna Amirthalingam

Dedicated and performance-driven 19+ years of IT industry and technology experienceExperienced in software analysis, design, architecture, development, implementation, management and estimations to improve functionality and streamline processes within large and complex business environments13+ years of experience in ServiceNow with expertise in Architecture, Design, Development, Administration and Implementation of ServiceNow modules including ITSM (Incident, Problem, Change), CMDB, ITRM, SecOps, ITOM, HAM, Event, Knowledge, Custom Applications, Reporting, CMS, ServiceNow Integrations, SG Connectors, HR, Service Catalog and Service Portal applications and ITIL process for larger enterprisesPossess first-rate development and architecture skills and recognized as a resourceful problem solver talent for identifying needs and presenting effective solutions. Provide expertise on technical questions related to ServiceNow platform and helped the team and customer to build the better solution and guided the team to follow implementation standards and technical best with practices.

Experience

1. Principal Engineer

   Vertex Pharmaceuticals

   Nov 2022 — Present · Atlanta, GA, US

   Working with the Facilities team on one hand for Nuvolo implementation and support for facilities management as well as the GRC module working with the Information Assurance team on the other.• Understand business partners’ needs and vision and deliver ServiceNow solutions to support and enable their goals and objectives.• Lead business requirements/user stories discussions (or partner with analysts), perform gap analyses, recommend solution designs, configure existing ServiceNow modules, develop custom applications, and develop integrations.• Advise business partners on all key technical decisions during project delivery.• Ensure collaboration and hand-off to support team post-delivery while remaining a subject matter expert and escalation point.• Collaborate with our on- and off-shore managed services team on projects, enhancements, and maintenance activities.• Stay current on new ServiceNow features/releases and unused module functionality to drive platform expansion and adoption.• Work with Internal Controls, audit support teams, Quality, and Testing and Validation teams as needed, to meet SOX/GxP regulatory/validation and change management requirements.• Act as liaison to testing/validation team and Quality. Other GxP activities include maintaining the configuration workbook, functional requirements document, data validation scripts, and traceability for out-of-the-box functionality.• Research and apply available ServiceNow hotfixes, patches, and upgrades while ensuring configurations and customizations function as expected. Work with business partners to plan the timing, testing, and communication of these activities.• Perform day-to-day support, administration, and maintenance of the ServiceNow Platform.

Education

• Anna University Chennai

  Bachelor of Technology - BTech, Information Technology

  2002 — 2006

Skills

• Java Enterprise Edition
• Jquery
• Oracle
• Java
• Core Java
• Xml
• Jsp
• Software Development Life Cycle (Sdlc)
• Sql
• Hibernate
• Struts
• Ajax
• Javascript
• Serrvicenow