Kannan Muthu Balaji
Technical Account Manager
- Role
- Technical Account Manager at SurveySparrow
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Kannan Muthu Balaji
SaaS-focused Technical Account Manager with extensive experience managing enterprise accounts and leading cross-functional teams to deliver tailored solutions. At SurveySparrow, I manage a $900K ARR portfolio, ensuring high SLA adherence and driving product enhancements. My leadership qualities enable me to mentor teams, foster customer success, and streamline integrations across EU, US, and APAC regions. Previously, as Lead Technical Support Specialist at Ninjacart, I optimized logistics operations and enhanced process efficiencies. Skilled in CSS, HTML, SQL, API, and various SaaS tools, I am passionate about solving complex challenges and improving client engagement.
Experience
Technical Account Manager
Dec 2021 — Present · Chennai, IN
Currently Leading Thrivesparrow Support for Europe Region customers-Dedicated to upskilling our Product Specialists and Technical Account Managers to work to their fullest potential-Committed to ensuring our RSLA\'s/CES is met-Collaborate with product team for prioritization of identified bugs/issues-Manage Escalation procedures, making sure we aim at suggesting a closeloop solution-Conduct Effective training programs for new hires, aiming at reduced ramp-up time and increased productivity-Developed Comprehensive troubleshooting guides to improve team knowledge and performance
Education
Hindustan University
Bachelor of Technology, Civil Engineering
2014 — 2018
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