Kanjani Dholakia

About Kanjani Dholakia

I am a results-driven Technical Program Manager with 10+ years of experience in SaaS, bridging the gap between technical execution and customer-centric innovation. My mission is to build and scale products that drive measurable business impact, enhance user experiences, and create long-term value. I also have prior experience as a Product Manager. In my current role as a Technical Program Manager, I have successfully orchestrated cross-functional programs, managing complex roadmaps, and aligning stakeholders to key business objectives. Throughout my career, I have specialized in defining product strategy, prioritizing features based on data-driven insights, cross-functional collaboration, and executing go-to-market plans that improve user engagement and retention. My expertise spans Digital Products, Customer Engagement, AI-powered Personalization, Marketing Technologies, and Sales Process Improvement. Additionally, I have hands-on experience with data analytics, using tools like SQL, Tableau (Desktop Associate Certified), and Oracle to drive informed decision-making. I am also proficient in leading agile product development using JIRA, Workfront, Asana, and Smartsheet. I thrive in high-growth environments where I can identify new opportunities, validate ideas through experimentation, and bring innovative solutions to life. I am eager to leverage my strategic thinking, analytical skills, and technical acumen to build impactful products that solve real customer problems.

Experience

1. Senior Technical Program Manager

   Machinify

   Dec 2025 — Present

   Machinify is a Palo Alto-based software company that uses AI and machine learning to automate and optimize healthcare payment processes, focusing on areas like claims processing and payment integrity to improve efficiency and reduce costs for payers.

Education

• The Ohio State University - The Max M. Fisher College of Business

  Full-Time MBA

  2013 — 2015

• Sardar Patel Institute of Technology

  Bachelor of Engineering

  2006 — 2010

• University of Mumbai

  Bachelor of Engineering - BE

• University of Mumbai

  Bachelor of Engineering

  2006 — 2010

Skills

• Product Design
• Sap Data Services
• Stakeholder Management
• Wire Framing
• Research
• Customer Satisfaction
• Product Road Mapping
• Negotiation
• Design Thinking
• Requirements Gathering
• Customer Journey Mapping
• User Research
• Business Objects
• Data Warehousing
• Pos
• User Stories
• Analysis
• Digital Marketing
• Strategy
• Analytics
• Consulting
• Quality Assurance
• Microsoft Excel
• Lifecycle Marketing
• Market Research
• Go-to-Market Strategy
• Customer Retention
• Tableau
• Reporting & Analysis
• Voice of the Customer Analysis
• Lean Processes
• Data Analysis
• Sql
• Agile Methodologies
• Kanban
• Customer Loyalty
• Business Strategy
• Customer Analytics
• Metrics
• Feature Prioritization