Kanishka S.

About Kanishka S.

As I navigated through the maze of my experiences, uncertainty cast its shadow over every step.Initially, I struggled to comprehend the significance of data and analytics. It wasn\'t until I embarked on an internship at Wellness Forever Medicare that I truly grasped its importance.During my internship, I faced a daunting challenge: navigating through vast swathes of data to uncover insights. Despite the initial hurdles, I persevered.Through diligent analysis, I identified a pressing issue plaguing the company: high cancellation rates. Determined to make a difference, I delved deeper into the data, meticulously uncovering patterns and trends such as errors in mapping the appropriate point of delivery store leading to extended customer delivery time, unavailability of high-selling products due to database errors, and the lack of certain customer-oriented approaches by the delivery personnel.Armed with this newfound understanding, I devised innovative strategies to stem cancellations, boosting revenue by almost It was immensely gratifying to witness the tangible impact of my efforts.Now, as an Analyst at BoreDM in their Strategy, Growth, and Operations team, I am driven by a passion to leverage data-driven insights to drive positive change. Whether through rigorous analysis, strategic planning, or innovative solutions, I am committed to making a meaningful impact, further honed by my MS in Business Analytics from Carnegie Mellon University.

Experience

1. Senior Product & Operations Manager

   Boredm

   Sep 2024 — Present · Phoenix, AZ, US

   Architected an industry-leading customer support infrastructure from scratch using Intercom — built workflows, self-serve documentation, and an AI chatbot trained on continuously updated product content. Scaled from ~900 to users while maintaining <10-minute median response time with a single rep — a benchmark unmatched in the industry- Drove the strategic deprecation and full rebuild of two core platform modules (Lab & Import) by recognizing that the company\'s frontend-first architectural pivot demanded entirely new interfaces- Conducted user research with geotechnical engineers to map real-world testing workflows, designed and iterated on mockups, and defined product requirements — delivering a Lab module now powering 20+ standardized tests across 50+ companies, and an Import module with advanced capabilities (field mapping with fallback logic, math expressions, JS scripting) that dramatically expanded user flexibility- Led the full deprecation and migration of two legacy modules across 50+ enterprise accounts — owned the release plan, QA process, and user communication end-to-end. First major release at the company to see a 95%+ drop in post-launch issues, with almost no related user-reported bugs in the 30 days after go-live- Identified a whitespace revenue opportunity and built an automated weekly support-insights product using Intercom APIs — surfaced top user pain points, training priorities, and team performance metrics for enterprise leadership. Productized as a paid add-on generating $40K+ in recurring revenue, creating an entirely new revenue segment from existing data- Implemented structured PR workflows with Claude-based linting, automated code review, and mandatory feature demo videos — cut review/iteration time by ~5 hours per feature, shifted QA\'s focus from basic breakages to edge cases, and maintained a <2% revert rate across all shipped features.

Education

• Delhi Public School - India

  CBSE, Science

  2004 — 2018

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Dual degree - BTech in CS and MBA in Technology Management

  2018 — 2023

• Carnegie Mellon University - Tepper School of Business

  Master's degree, Business Analytics