Kanishka Sharma
Business Analyst @ Amazon | Data Visualization, Analytical Skills
- Role
- Business Analyst at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kanishka Sharma
Keen learner & Strong competitor along with good communication skills
Experience
Business Analyst
Dec 2021 — Present · Bengaluru, IN
Own Customer Service Analytics for the international marketplace as an individual contributor and collaborating with Product, Ops, and Leadership teams to track and optimize KPIs like Contacts per Unit Shipped (CPU) and automate dashboards, reducing reporting errors by 30%- Built and maintained SQL-backed dashboards on millions of records, improving operational efficiency by 45%- Influenced leadership decisions by performing deep dives and presenting actionable insights related to Top Abusive Accounts, thus reducing 25K customer contacts and $3M savings annualized- Built a GenAI-powered internal chatbot to generate SQL queries and step-by-step data retrieval procedures, enabling Product Managers to self-serve data insights without engineering support, saving 104 annualized work hours
Education
Jaypee University of Engineering and Technology
Bachelor of Technology - BTech, Computer Science
2014 — 2018
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