Kanishka Dey
Passionate Customer Success Manager with 5+ years of experience helping customers succeed through strong adoption, retention, and renewals, while coaching and inspiring others in the CS community.
- Role
- Customer Success Manager at Moody's Analytics
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kanishka Dey
Hi, I’m Kanishka Dey – a Customer Success Manager with 4+ years of experience helping businesses build strong, lasting relationships with their clients. I specialize in client onboarding, seamless implementation, driving product adoption, and ensuring long-term retention and renewals.My approach blends strategic thinking with hands-on execution, with a strong focus on upselling, cross-selling, and improving customer satisfaction through data-driven insights (NPS/CSAT). I’m also passionate about process improvement and effective cross-functional collaboration.Tools of the trade I work with include Salesforce, Totango, JIRA, Freshdesk, Marketo, and Zoom – enabling me to stay on top of customer journeys, support operations, and marketing automation.I hold an MBA (Class of 2021) from Pune Institute of Business Management, and I’m always open to meaningful conversations and networking.Feel free to reach out: d••••••••@gmail.com
Experience
Customer Success Manager
Apr 2025 — Present · Bengaluru, IN
Education
Purdue University
MS Analytics and Big Data
Pune Institute of Business Management
MBA, Business Administration and Management, General
Prafulla Chandra College
Bachelor's Degree (Honours), Commerce, Accounting and Finance
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