Kanishk Sachithanandan

Guest Service Coordinator @ITC Hotels Limited

Bengaluru, IN

Improved customer satisfaction with personalized services based on guesthistory- Coordinated room assignments in accordance with arrivals and occupancy levels to accommodate guest preferences and elevate overall satisfaction- Accurate rate check carried out during night audit for all OTA bookings and arrivals of the day, meticulous end of day process along with necessaryreport generation- Ensured team productivity by planning and assigning work and establishing performance and development goals as set by the Front Office manager- Efficiently manage and prioritize incoming emails, ensuring prompt responses to high-priority communications and timely actioning of tasks tomeet deadlines and maintain workflow efficiency- Maintain accurate reservation records and update room availability, collaborating with front desk and sales teams to optimize occupancy and revenue- Performed detailed reconciliation of incoming reservations and guest arrivals, accurately managing room inventory to strategically facilitateoverbooking, optimize occupancy, and minimize revenue loss- Led initiatives that boosted the NPS from 80% to 86% and also advanced hotel’s TripAdvisor ranking against compset through consistent servicequality and proactive reputation management.

Garden City University

Bachelor’s of Hospitality Management and Catering Technologies